
Photo: Tripadvisor
wagamama
Japanese · AsianOcean Village££–£££
A Japanese and Asian restaurant in Ocean Village that rates below most of Gibraltar, on 216 Tripadvisor reviews.
Gibraltar Index
4.1 / 5
A weighted blend of both, not an average. How this works
Ratings read 6 September 2026.
Our review
This is the Gibraltar branch of wagamama, on the Ocean Village promenade with outside tables by the marina: 3.9 on Tripadvisor from 216 reviews, 4.2 on Google from 579, and an Index of 4.10. The reviews were re-read on 6 September 2026 and run to the day before. It is judged as the chain it is, and more than one reviewer says so in the same words: it does what it says on the tin.
The service is what lifts it, and it is named. Angie is thanked three times in the first week of September 2026, Manuel twice in Spanish, Khadim, Chaimae and Salvador in July and August, Rafa in January; a waitress at a children's birthday impressed with her knowledge of every ingredient, a waiter kept three children amused with tricks and treats, and a family with a son's allergies felt safe. A cluster of same-week reviews naming one server reads like staff-prompted praise, which does not make it untrue.
The food is fresh and as expected, and the setting is good. The caveats: the chairs are low, there is no breakfast, and two reviewers who wanted authentic Japanese food say this is Asian fusion and not for them. Prices are called reasonable for Gibraltar.
The complaints repeat across two years: slow service, forgotten dishes, and one partner finishing before the other's plate came, and came wrong. Kitchen staff shouting loudly enough to spoil lunches in October 2025 and May 2026, and to make two diners walk out. A June 2025 business lunch says a cold chicken dish sent three people home ill, an unverified account. And in August 2026 a table of five found £115 keyed into the card machine on a £105 bill, were told the difference was the tip, and were laughed at when they asked for it back.
Come for reliable, familiar noodles by the marina with staff who are good with children and careful with allergies; go in relaxed about pace, and look at the card machine before you tap. Nobody from Gibraltar Index has eaten here; this write-up is from the reviews.
Written from the Tripadvisor reviews and both platforms' scores on 6 September 2026, not from a meal we ate — nobody from Gibraltar Index has eaten here. We show the Google rating but have not yet read Google's reviews for the write-up. The recurring themes it draws on are below.
What reviewers consistently say
Our summary of recurring themes across the 27 most recent reviews, written in our own words and read on 6 September 2026. Recent reviews from both platforms are quoted, with attribution, further down.
- Familiar chain food, delivered fresh, on a good marina spot.
- Service is warm and named, Angie, Manuel, Khadim, Chaimae and Rafa, and notably good with children and allergies.
- Slow and out-of-sync service is the standing complaint, with orders forgotten.
- Kitchen staff shouting has spoiled several visits.
- One August 2026 table found a £10 tip keyed in unasked and was refused a refund.
What it gets right
- Reliable, fresh chain food beside the marina
- Named staff, good with children and allergies
- Reasonable prices for Gibraltar
What it gets wrong
- Slow, out-of-sync service and forgotten dishes
- Noise from the kitchen
- A tip added to a card payment without asking
How it compares
It holds 3.9 out of 5 on Tripadvisor from 216 reviews — below the Gibraltar median of 4.1 across 106 restaurants with enough reviews to rank, and on a solid body of reviews.
It is priced in the middle of Gibraltar's range.
How the Gibraltar Index Score is built
It is not an average of the two. Each source is weighted by how many reviews it carries, then pulled toward the Gibraltar average so a high score from a handful of reviews cannot outrank a strong score from thousands. wagamama scores 3.9 from 216 on Tripadvisor and 4.2 from 579 on Google, which the model blends to 4.1.
We read the 27 most recent Tripadvisor reviews and summarised what recurs, in our own words; the reviews we drew on are quoted below, attributed to their authors. The Tripadvisor and Google scores are each shown 1:1 as those platforms publish them; the Index Score is ours and the formula is above. Nobody from Gibraltar Index has eaten here, so nothing is a first-hand verdict.
Recent reviews
Shown from each platform, attributed to the reviewer. We don't edit them — read the full set at source.
- 2026-09-05
Nice location
Does what it says on the tin. Great outside seating.more →
derrickwinter · via Tripadvisor
- 2026-09-05
Delicious
Nice restaurant, great food. Low chairs, short people need extra pillow to sit.more →
OceanShark · via Tripadvisor
- 2026-07-18
Wagamama suprise
Wagamama suprise, excellent food, great service by Khadim & Chaimae. We will definitely return, highly recommend.more →
kevinsH7204FQ · via Tripadvisor
- 2026-06-29
Top Service!
We attended our friends son’s Birthday celebration at this establishment and were pleasantly surprised!! Being first to arrive we were lucky to be greeted by a tall young English lady (sorry I didn’t get your name!) who took us under her wing as Wagamama virgins! This very pleasant girl impressed us with her knowledge of the dishes on themore →
MRMAGPIE · via Tripadvisor
- 2026-05-02
Could improve if employees were not shouting with friends at the bar
Service not great Forgot 2 orders And food excelentmore →
Inspire60512888455 · via Tripadvisor
- 2026-09-05
Great food as always but the service was excellent, shout out to Angie who was absolutely brilliant.more →
Andrea Lazenby Hamilton · via Google
- 2026-09-05
Angie the perfect host food was lovely excellent servicemore →
Deb · via Google
- 2026-09-04
Increíble !!! Fue una buena experiencia la comida Manuel nos atendió y super atento y muy amable lo pasamos muy bien recomendablemore →
Javier Lopez Carrasco · via Google
- 2026-09-02
Un restaurante asiático muy recomendable. Ofrece platos con sabores intensos y saludables. Destacar a Manuel por su excelente atención y recomendaciones, un chico muy agradable. Volveremos!!more →
Rocío · via Google
- 2026-09-02
Excellent service by Angie thank youmore →
Richard Gonzalez · via Google
Reviews are the opinions of their authors, reproduced from Tripadvisor and Google with attribution and a link to the original. wagamama did not provide them and Gibraltar Index did not solicit or edit them.
Photos
Photos: Tripadvisor
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